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Technical Support Analyst

  • Columbus, Ohio
  • Position ID: 3314
  • Minimum Experience: 2 years
  • Education: HS
  • Registration: (Not Specified)
  • Required Skills: Microsoft Office 365
  • Sponsorship: Immigration related employment benefits, e.g. visa sponsorship, are not available for this position.

Burgess & Niple is seeking a Technical Support Analyst to join our corporate IT team in focusing on end-user experience for professional engineers and planners by removing technical obstacles that interfere with productivity and help implement new systems as we meet our growing company’s needs.

B&N Technical Support Analyst Responsibilities

  • Improve the experience day-to-day experience with technology as part of a team providing physical PC builds and component replacement in laptops and desktops, virtual machine builds and shipping configured equipment to offices around the country
  • Grow your skills learning how to develop automated tools to deploy and manage end-user devices, implement and maintain desktop images, software packages, and end-user management systems in a Microsoft environment
  • Troubleshoot help desk calls and help users resolve issues either in-person or by phone
  • Support recommended end-user device standards and document standard processes and procedures in a collaborative IT team distributed throughout the country
  • Engage with users in a thriving organization that constantly adapts and evolves with diverse engineering software like AutoCAD, Bentley Microstation, Revit, Civil3D and Bluebeam Revu and diverse environments, such as virtual desktops, cloud-based services, and traditional hardware
  • After the first 90 days, assist in the on-call support rotation for one week about every eleven weeks

Skills & Qualifications

  • High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or other IT related discipline preferred
  • 2 - 10 years of experience in support of endpoint systems and devices (or equivalent combination of experience and training)
  • Certificates in A+, Network+ are preferred
  • Desire to grow and learn professionally
  • Excellent communication and teamwork skills
  • Basic experience supporting internal clients
  • Ability to work Monday – Friday, 8 hours / day
  • Self-motivated and adaptable, including the capability to learn virtual collaboration tools
  • Possess basic problem-solving skills


  • Medical, dental and vision insurance
  • Immediate accrued paid time off
  • 401(k) with match and no vesting schedule
  • Flexible spending or health savings account options
  • Basic life insurance/short-term & long-term disability coverage at no cost to the employee with option to purchase supplemental life insurance
  • Bonus program
  • Flexible hours and hybrid work schedule options
  • Tuition assistance
  • Professional development opportunities
  • Casual dress


At B&N, we are dedicated to improving ourselves and the communities we serve. We do this by providing employees with opportunities for fulfillment, learning and advancement while delivering awesome experiences to our clients. We are committed to exploring new capabilities, emerging technologies and opportunities that will help create a pipeline for future growth.

We are engineers, architects, planners, scientists, geologists and designers. We are also innovators and leaders, entrepreneurs and collaborators. We are traffic engineers and parents of teenage drivers. We are site designers and homeowners. Ecologists and dog walkers. Funding experts and foodbank volunteers. We believe that these collective connections to the communities we serve are an asset to B&N and our clients.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, national origin, disability status, marital status, sexual orientation, protected veteran status, or any other characteristic protected by law. Click here to view our Equal Employment Opportunity & Affirmative Action Policy Statement.