Technical Support Analyst

• Minimum Experience: 3 years
• Education: AS
• Registration: CompTIA A+ Hardware Technician
• Sponsorship: Immigration related employment benefits, e.g. visa sponsorship, are not available for this position.

Join our passionate team at Burgess & Niple, where civil engineering transcends mere construction to become the vital connections that transform communities and improve lives. Since 1912, we've built more than infrastructure—we've created lasting legacies across the nation through thoughtful design and collaborative innovation. As our newest Technical Support Analyst, become part of our employee-owned organization where your creativity and expertise will shape the pathways of tomorrow.

B&N Technical Support Analyst Responsibilities:

• Improve users’ day-to-day experience with technology as part of a team providing physical PC builds and component replacement in laptops and desktops, virtual machine builds, and shipping configured equipment to offices around the country.
• Grow your skills learning how to develop automated tools to deploy and manage end-user devices, implement, and maintain desktop images, software packages, and end-user management systems in a Microsoft environment.
• Troubleshoot help desk calls and help users resolve issues either in-person or by phone.
• Support recommended end-user device standards and document standard processes and procedures in a collaborative IT team distributed throughout the country.
• Engage with users in a thriving organization that constantly adapts and evolves with diverse engineering software like AutoCAD, Bentley Microstation, Revit, Civil3D and Bluebeam Revu and diverse environments, such as virtual desktops, cloud-based services, and traditional hardware.
• After the first 90 days, assist in the on-call support rotation for one week about every eleven weeks.

Skills & Qualifications:

• Associate degree in Information Technology, Computer Science, or other IT related discipline preferred, or equivalent combination of experience and training
• 3 - 5 years of related experience in support of endpoint systems and devices
• Experience in desktop support for CAD applications to include AutoCAD and Bentley Open Roads Designer is preferred
• Certificates in A+, Network+ are preferred
• Desire to grow and learn professionally
• Excellent communication and teamwork skills
• Ability to work Monday – Friday, 8 hours / day
• Self-motivated and adaptable, including the capability to learn virtual collaboration tools
• Possess basic problem-solving skills

To learn more about B&N's Perks and Culture click here.

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